Voice of the customer

Process: Voice of the customer and market data processing- data posting - Actions required

Scope: All data received from- Customer care centre- Sales and Marketing- After Sales Service- Customer satisfaction survey

Procedure:

all the above centres will post monthly updates
The recepients may comment on the accuracy and reliability of the data

At the end of the month data processing centre will convert the raw data into information and post to concerrned departments and MR

After receipt of the posting, the concerned department will report on the action taken and the expected completion date

If no action proposed, the reasons will be reported to data processing centre
Annual report will be made by data processing centre in the following format:

SL/DATE / INPUT CENTRE / INPUT DATA / COMMENTS, IF ANY / INFORMATION / CONCERNED DEPARTMENT / REASON FOR NO ACTION / ACTION TAKEN / ECD /

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