ISO 9001 QMS

NATIONAL SEMINAR ON INTERNATIONAL MANAGEMENT SYSTEMS

2008-08-19T01:18:00.000-07:00

Sri Lanka Standards Institution (SLSI) has organized a national seminar on “International Management Systems” to be held on August 26 at the Waters Edge, Battaramulla. Eminent foreign and local experts representing private and public sector organizations will deliver presentations and share their knowledge and experience in various fields involving international management systems.
Overall management system of any organization focuses on many aspects such as quality, environment, occupational health and safety, social accountability etc. Managing each aspect under different sub management systems has become the trend in the recent past and a number of international standards have emerged to cater to such management systems.
Accordingly, the international standard ISO 9001 provides requirements for a Quality Management System and ISO 14001 provides requirements for an Environmental Management System. Some of the other standards are 150 22000 for Food Safety Management System and OHSAS 18001 for Occupational Health and Safety Management System and, HACCP and GMP are two other management systems mostly used in the food industry while SA 8000 is a standard dealing with Social Accountability.

Succession Planning

2008-08-18T05:15:00.001-07:00

go here
dispute btw Mukesh and Anil

Watch on release of ISO 9001: 2008 FDIS and Standard

2008-08-13T00:57:00.000-07:00

www.isohelpline.com/

more

go here

ISO 9001:2008 update

The International Standard, ISO 9001:2008 is slated for publication in the last quarter of 2008. This milestone follows the issuance of the Draft International Standard (DIS) in September 2007, comments on the DIS due in May 2008 and Final Draft International Standard (FDIS) issuance in July 2008.
While there is the potential for change between now and publication, at this juncture, the anticipated modifications are focused primarily on enhancements that serve to clarify existing requirements and further promote ease of use across all business segments.
At the time of this announcement, the enhancements are largely driven by the following objectives:
to incorporate improvements that resulted from an examination of requests for interpretation and clarification concerning ISO 9001:2000 from the user community,
to improve consistency with the ISO 9000 Family, and
to improve compatibility with ISO 14001:2004.
As a result, at this time, we do not believe significant changes to existing ISO 9001:2000 Quality Management Systems will be necessary nor do we anticipate any adjustments to current audit schedules will be made.
We invite you to watch our website for additional 9001:2008 information updates and related service offerings in the coming months. If you have any questions contact us via our online form or call us on 1300 360 314.

ISO 9001:2000 UpdateThe year 2000 revision of ISO 9001 has made its way to a Final Draft International Standard
_________________________________by Jeanne Ketola and Kathy Roberts

At the July ISO Technical Committee 176 meeting in Kyoto, Japan, the Draft International Standards (DIS) of ISO 9000, 9001 and 9004 were approved, thus moving these documents to the FDIS (Final Draft Internal Standard) phase. This means that these three revised standards are now undergoing the final round of their revision process. The stand-ards should be released by the end of the year.
A quick background on the revision process
The revision process demands many hours of work by quality professionals from around the world. Committees have been meeting for the last five years at both national and international levels, hashing out vocabulary and process models as well as realigning paragraphs of information in an attempt to create a standard that meets the needs of the end user. More than 3,000 comments were received regarding the ISO 9001 and ISO 9004 DIS. These comments were taken into consideration during the Kyoto meetings. While several modifications to the DIS have been made, most are title changes, clarifications or other editorial changes. It's important to note that the intent of the standard has remained the same from the DIS to the FDIS stage.
How the revisions came about
The ISO 9000 family of standards is on a five-year revision cycle. The first revision occurred in 1994 after the initial release of the standards in 1987. In order to gather feedback from the end user, a survey was sent out by the International Organization for Standardization (ISO) in 1997 to a random sample of companies to determine what changes were needed to the ISO 9000 standard series. Users were critical, stating that the standards were cumbersome, not functionally oriented and manufacturing-biased; offered no linkage of methods for a unified business approach; and didn't provide a systematic approach. Users also wanted the standards to focus on processes, customers and continual improvement.
With this in mind, the ISO Technical Committee 176 (Subcommittee 2) developed a process model to depict generic requirements of a quality management system as linked processes. The process model concept was based on eight quality management principles:
Customer-focused organi-zation
Leadership
Involvement of people
Process approach
System approach to management
Continual improvement
Factual approach to decision making
Mutually beneficial supplier relationships

The result of these considerations gave way to a new format for the ISO 9001 standard that addresses the basics of a unified process approach by categorizing the organization's activities into five sections. These five sections emphasize the new process approach as follows:
Section 4 Quality management system--the global requirements for the quality management system, including the requirements for documentation and record requirements
Section 5 Management responsibility--the responsibilities of top management for the quality management system, including management commitment, customer focus, planning and internal communication
Section 6 Resource management--the requirements of resources for the quality management system, including the requirements for training
Section 7 Product realization--the requirements for products and services, including contract review activities, purchasing activities, design and calibration
Section 8 Measurement, analysis and improvement--the requirements for measurement activities, including customer satisfaction measures, data analysis and continual improvement

It's important to note that the revisions have affected six key documents in the ISO 9000 family: ISO 9001, ISO 9002, ISO 9003, ISO 9004, ISO 8402 and ISO 9000-1. ISO 9001, 9002 and 9003 are combined into one document--ISO 9001:2000. ISO 8402 vocabulary is now combined with the fundamentals and titled ISO 9000:2000. ISO 9004 has also been realigned with ISO 9001. These two standards are considered a consistent pair and are intended to provide organizations with guidance to move beyond the basic requirements of ISO 9001.
As previously mentioned, the FDIS contains editorial changes (wording, etc.), and some paragraphs have been moved between sections. However, the intent of the standard has not changed since the DIS was released. Figure 1 depicts how the elements of ISO 9001:1994 have been redistributed to the sections in ISO 9001:2000.
Figure 1: ISO 9001:1994 Elements Within ISO 9001:2000
FDIS requirements at a glance
In November 1999, The U.S. Technical Advisory Group (TAG) identified several critical issues with the DIS. These included the absence of identification of measurement and test equipment and the exclusion of requirements for review and disposition of nonconforming product. These issues were resolved at the Kyoto meeting and now have been added or clarified in the FDIS. The following paragraphs provide a quick glance at the requirements found in each section of ISO 9001:2000.

Section 4 Quality management system
This section provides the general requirements for the organization. While the paragraphs for documentation control, records and the quality manual were moved from management responsibility in Section 5 of the DIS, the intent of the requirements has not changed. The key requirements include:
Establishing, documenting, implementing, maintaining and continually improving the quality management system
Documenting a quality policy, objectives and quality manual
Implementing documentation required by the standard and documentation required by the organization itself to ensure effective planning, operation and control of processes
Controlling the documentation
Establishing and maintaining records

Section 5 Management responsibility
Top management will be required to take a more active role in the quality management system. Some editorial changes have occurred in the FDIS; however, the intent remains the same as in the DIS. This section requires top management to:
Provide evidence of their commitment to the development, implementation and continual improvement of the effectiveness of the quality management system
Ensure customer requirements are determined and fulfilled
Establish the quality policy and ensure it provides a framework for establishing and reviewing quality objectives
Establish quality objectives at relevant functions and levels in the organization and ensure that the objectives are measurable and consistent with the policy
Perform planning activities for the quality management system
Ensure the responsibilities, authorities and their interrelation are defined and communicated
Appoint a management representative
Ensure that appropriate communication processes are established within the organization
Conduct management reviews and demonstrate that decisions and actions are taken regarding improvement activities

Section 6 Resource management
This section requires that the organization determine and provide its resources for implementing, maintaining and continually improving the effectiveness of the quality management system. It also requires that resources be determined and provided for addressing customer satisfaction. Some wording and title changes have occurred in this section, but again, the intent of the DIS and the FDIS remains the same. Other requirements include:
Ensuring competency, awareness and training of employees, including evaluating the effectiveness of actions taken
Ensuring that personnel are aware of the relevance and importance of their activities and how they contribute to the achievement of the quality objectives
Maintaining records of education training, skills and experience
Identifying, providing and maintaining the infrastructure (facilities) needed to achieve conforming product, including supporting services that imply activities such as transportation, communication and maintenance programs
Identifying and managing the factors of the work environment needed to achieve conforming product

Section 7 Product realization
The deletion of the requirement for identification methods for inspection, measuring and test equipment in the DIS concerned the U.S. TAG. This issue has since been resolved, and the requirement has been added to the FDIS. Also, two important clarifications to the FDIS include a note under 7.2 Customer-related processes that makes provisions for situations such as Internet sales, where the requirement for a formal review may not be practical. The other clarification, found under 7.6 Control of measuring and monitoring devices, specifies that computer software used for monitoring and measuring specified requirements must be confirmed. Other wording and title changes, as well as renumbering of some of the subsections, can be found; however, as with the other sections, the intent remains the same in the FDIS. Key requirements found in this section include:
Planning and developing processes required for product realization
Customer-related processes including contract review and customer communication
Requirements for design and development of product including control of changes
Purchasing requirements
Production and service provisions (process control including special processes)
Identification and traceability
Control of customer property
Preservation of product
Control of monitoring and measuring devices

Section 8 Measurement, analysis and improvement
From a U.S. perspective, one of the more concerning issues was the change made to the DIS from the second committee draft in the section on nonconforming product. This section had remained consistent with the 1994 version (4.13 Control of Nonconforming Product) until the DIS was published; then the requirements for review and disposition of nonconforming product were absent. Many quality professionals felt the changes were too drastic and that the requirements for disposition should be reconsidered. This issue was resolved in the FDIS, which more clearly defines the requirements for dealing with nonconforming product.
Another change made to Section 8 was the broadening of the internal auditing requirements to include auditing of the QMS as defined by the organization vs. compliance to the standard itself. Other requirements in Section 8 include:
Planning and implementing the monitoring, measuring, analysis and continual improvement processes
Monitoring information relating to the customer as one of the measures of performance of the QMS
Conducting internal audits
Monitoring and measurement of processes
Monitoring and measurement of product
Controlling nonconforming product
Analyzing data
Facilitating continual improvement
Corrective action
Preventive action
As with the other sections, editorial changes and title changes to Section 8 have occurred with the FDIS; however, the intent remains the same.

Documentation requirements
In ISO 9001:2000, there are now only six specific areas that require documented procedures. These procedures, considered the core of the quality management system, are as follows:
4.2.3 Control of documents
4.2.4 Control of quality records
8.2.2 Internal audit
8.3 Control of nonconforming product
8.5.2 Corrective action
8.5.3 Preventive action

The standard also requires that in order for the organization to carry out production and service activities under controlled conditions, it must consider the availability of work instructions. For all other areas, it is up to the organization to determine what documentation it will need to ensure effective planning, operating and controlling of its processes. This determination should be based on the size of the organization, type of activities, complexity of the processes and their interactions, as well as the competence of the personnel. This flexibility with procedures will require organizations to think very carefully about their need for documentation. It will also cause third-party auditors to audit people by asking for a demonstration of the effective control of processes and systems.

Exclusions
While many users pay little attention to the introductory paragraphs that describe terms, scope and application, one paragraph requires special attention. Paragraph 1.2,63 Application, should be reviewed carefully because understanding the exclusions will become important in defining the scope of registration. ISO has published a document to describe the criteria surrounding these exclusions in order to clarify what can and cannot be excluded. Any company that has excluded requirements of the standard should read this document to become familiar with the criteria. Exclusions may be made only to requirements found in Section 7 and must be explained in the quality manual to ensure that customers are not misled or confused about the scope of an organization's quality management system. The organization must clearly define which of its products are to be included within the scope of its QMS. Products that are included within this scope are expected to meet all of the requirements within ISO 9001:2000 unless it can be demonstrated that certain requirements in Section 7 don't apply. Typical exclusions may include design if the company has no responsibility for the design or development of the products it produces; customer property; identification and traceability; or control of monitoring and measuring devices, especially in the case of service organizations.
Exclusions that are not permissible include:
Failure to justify exclusions to Section 7 requirements in the quality manual
Failure to apply a requirement of Section 7 because it wasn't a requirement in the 1994 version and therefore was not previously included in the organization's QMS
Excluding of Section 7 requirements because they are not required by regulatory bodies and the requirements would affect the organization's ability to meet customer requirements

Registrars will also want to ensure that the scope of an organization's certificate has been correctly defined because this information will appear on the certificate to differentiate between organizations with design functions and those without.

Upgrading to the revisions
Compliance guidelines allowing 36 months after the formal release of the published standard have been provided to the registrar community. Many registrars are encouraging organizations to upgrade to the revisions as quickly as possible. Much of the upgrading process will be coordinated with the surveillance visits for companies that are already registered. The upgrades will not require organizations to have a complete systems audit, but rather an audit to review whether the modified or new requirements have been incorporated into the existing quality management system. Organizations already registered will be able to renew their 1994 certificates as they make the transition. Organizations pursuing registration will have the option of becoming registered to either the 1994 or 2000 versions during this three-year timeframe. However, after the 36-month time allowance, 1994 certificates will no longer be considered valid, nor will new certificates be issued to the 1994 version. Most registrars are in the process of contacting their customers with detailed timing information. If an organization has not heard from its registrar on this issue, it should contact the registrar as soon as possible.
In a nutshell
The standards are well on their way to release. Organizations should become as familiar with the changes as possible and not delay the process of upgrading their systems. According to feedback from registered companies, the most challenging areas for organizations will be establishing measurements, incorporating a process approach for business management, moving away from compliance-based thinking and gaining top management's involvement. Careful planning and successful execution will be critical in achieving compliance to the new requirements as well as positioning the organization for continual improvement.

About the authors
Jeanne Ketola, CEO of Pathway Consulting Inc. in Minneapolis, Minnesota, has more than 20 years of diverse business experience. She is an ASQ Certified Quality Auditor, an RAB Quality Systems Auditor and a trained management coach. Ketola is an active participant of the U.S. TAG to TC 176, which is responsible for reviewing and writing the ISO 9000 revisions, establishing all U.S. positions and voting on the final draft standard. She has participated at a national level in writing the auditing guidelines for ISO 9000-Q10011. E-mail her at jketola@qualitydigest.com .
Kathy Roberts, President of Sunrise Consulting Inc. in Raleigh, North Carolina, has held quality engineering and quality management positions in a variety of industries during the past 10 years. She is an ASQ Certified Quality Auditor and a trained examiner for the North Carolina Performance Excellence Process. Roberts is an active member of the U.S. TAG to TC 176. E-mail her at kroberts@qualitydigest.com .
Ketola and Roberts are authors of the book ISO 9001:2000 In a Nutshell: A Concise Guide to the Revisions, published by Paton Press. For more information about their book, visit http://www.patonpress.com,/ e-mail books@patonpress.com or call (530) 342-5480.

ISO/FDIS 9001
Quality management systems -- Requirements
General information
Number of Pages: 27
Edition: 4 (Monolingual)
ICS: 03.120.10
Status: Under development
Stage: 50.20 (2008-08-07)
TC/SC: TC 176/SC 2
Target publication date: 2008-10-31
Abstract
ISO 9001:2008 specifies requirements for a quality management system where an organization
needs to demonstrate its ability to consistently provide product that meets customer and applicable statutory and regulatory requirements, and
aims to enhance customer satisfaction through the effective application of the system, including processes for continual improvement of the system and the assurance of conformity to customer and applicable statutory and regulatory requirements.
All requirements of ISO 9001:2008 are generic and are intended to be applicable to all organizations, regardless of type, size and product provided.
Where any requirement(s) of ISO 9001:2008 cannot be applied due to the nature of an organization and its product, this can be considered for exclusion.
Where exclusions are made, claims of conformity to ISO 9001:2008 are not acceptable unless these exclusions are limited to requirements within Clause 7, and such exclusions do not affect the organization's ability, or responsibility, to provide product that meets customer and applicable statutory and regulatory requirements.
Revision information
Revises: ISO 9001:2000
Corrigenda, Amendments and other parts
ISO 9001:2000
These standards could also interest you
ISO 10005:2005 Quality management systems -- Guidelines for quality plans
ISO 10007:2003 Quality management systems -- Guidelines for configuration management
ISO 10006:2003 Quality management systems -- Guidelines for quality management in projects

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ISO Standards published this week

SOPs FREE Download

2008-08-12T18:58:00.000-07:00

ISO 9001 SOPs go here
more
FREE Quality Manual
GMP SOPs
FREE Software
Philips Service Manual
Analysis of free chlorine in tap water
Mozy on line back up FREE
FREE AVG Antivirus
FREE Work Instructions for computer security
open source software
Laptop repairing guide
statistical techniques
Flameproof Control Guide (FCG)
FREE CE Marking guidance
FREE Software products
Statutory and Regulatory requirements Guide
FREE pdf writer
FREE SOP for pharmacovigilance and safety reporting

more FREE info sites here

following are not FREE:
how to write and enforce SOPs

Quality costs

2008-08-11T14:06:00.000-07:00

was a time not very long ago
when HP was ESSO

and an LPG stove of solid cast iron was made by Bombay Fools
this stove lasted for generations

and it was handed down to u by your grandfather
and u cussed

u wanted a new stove

then came China and planned obsolescence
u now get 3 beautiful ball pens and 4 refills in attractive packaging fot just Rs 10 retail

a great buy

Get your employees involved!

2008-08-10T20:44:00.000-07:00

If you need to train your employees on ISO 9001 and are looking for a way to get them more excited about your project, you'll be glad to know we are offering an ISO 9001 Employee Training Webinar. Get your employees involved!

Cynthia Weber is experienced in training employees and generating enthusiasm about ISO 9001.Sign your employees up for this live, interactive webinar and get them engaged. The webinar will last an hour with additional time available for an open question and answer session at the end.

This course will teach your employees:How the system will benefit them
The requirements they need to know
How they will contribute during the implementation

Includes:Useful handouts
Live Question and Answer session
Informal quizzes
Certificate of completion

Makes training your employees super easy.
Two convenient times scheduled so employees can select the time that is best for their schedule. To sign up your employees simply enter the quantity you'd like to order in the shopping cart, then email us with the names for each session time.

Date and times:September 12, 2008, 10:00 AM CST
September 12, 2008, 2:00 PM CST

Affordably priced at $50 per employee. Reserve your spots now!

The 9000 Store
16526 W. 78th Streetsuite 242Eden Prairie,
MN55346
US

ISO/TR 10017:2003

2008-08-10T06:51:00.000-07:00

Abstract
ISO/TR 10017:2003 provides guidance on the selection of appropriate statistical techniques that may be useful to an organization in developing, implementing, maintaining and improving a quality management system in compliance with ISO 9001. This is done by examining those requirements of ISO 9001 that involve the use of quantitative data, and then identifying and describing the statistical techniques that can be useful when applied to such data.
The list of statistical techniques cited in ISO/TR 10017:2003 is neither complete nor exhaustive, and does not preclude the use of any other techniques (statistical or otherwise) that are deemed to be beneficial to the organization. Furthermore, ISO/TR 10017:2003 does not attempt to prescribe which statistical technique(s) are to be used; nor does it attempt to advise on how the technique(s) are to be implemented.
ISO/TR 10017:2003 is not intended for contractual, regulatory or certification/registration purposes. It is not intended to be used as a mandatory checklist for compliance with ISO 9001:2000 requirements. The justification for using statistical techniques is that their application would help to improve the effectiveness of the quality management system.

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an open letter to all ISO 9000 auditors

2008-08-06T08:47:00.000-07:00

dear Mr Auditor

1. Please stick to your job
you are an auditor not a consultant
dont advise the client

2. Please be clear about the audit criteria
IS: 15000 (Codex Guideleine) cannot be audit criterion
It is only a guideline

3. Respect the client (MD)
He/ she is your customer
You and the certification body is a Service Provider only

The MD may not be familiar with the ISO 9000 jargon
But he/ she is a successful business person
Give him/ her credit

(Read the Dhirubhai story)

and if one day u get sacked from your auditors job
do not aspire to be a Consultant

Knowledge about ISO 9000 is not sufficient to be a successful Management Consultant
You need to have domain knowledge of the industry you are consulting to

and Preferably with Management qualifications
and hands on business experience in India

Auditors are those people who get to the battlefield after it is over

and then stab the wounded

Does that describe your auditors (internal of external) that you are employing? We have such a problem with auditors in industry currently in South Africa.

Common problems experienced by organizations include:
Auditors not registered with SAATCA or IRCA (International Registrar for Certified Auditors)
Auditors not following the ISO19011 auditing guidelines
Auditors not competent in terms of qualifications and experience
Auditors auditing in a field which they are not competent in (eg. health & safety auditors auditing environment because it looks similar and easy)
Auditors being unprofessional (arriving late, handing in 4-page audit reports or the client having to beg three months later to get hold of the audit report)
Auditors not knowing how to compile an audit report according to international audit report writing principles
The list is endless.

Let us have a look at the ISO19011: 2002 guidelines for auditors. This document gives the foundation of who, what and how an auditor should be, do and act as well as the framework for doing a systematic audit from A to Z.
The principles of auditing are:
• Ethical Conduct: The foundation of professionalism – Trust, integrity, confidentiality & discretion
• Fair Presentation: The obligation to report truthfully & accurately – Audit findings, conclusions & reports are reflected truthfully & obstacles & unresolved opinions are reported
• Due Professional Care: The application of diligence & judgement in auditing – Care with their task & confidentiality
• Independence: The basis for the impartiality of the audit & objectivity of the audit conclusions – Independence & free from bias & conflict of interest
• Evidence-based Approach: The rational method for reaching reliable & reproducible audit conclusions in a systematic audit process – Verifiable & based on samples

The ISO19011 guideline then gives further information regarding the competency of an auditor and lead auditor (Adapted from Table 1, Page 27 of ISO19011).

A further checking tool is to look at the registered auditors on the SAATCA (South African Auditing and Training Certification Body) website http://www.saatca.co.za/To be registered as such an auditor a strict protocol is maintained which include the above ISO19011 criteria as well as the handing in of a comprehensive CV of the prospective auditors, the continual professional development you have done over the past year, sponsor reports and a report on your professional abilities. Then the SAATCA board sits and decides if they would allow you to be registered under their name. It is quite a process but well worth it. Remember: the easier it is to be accepted as an auditor at other institutions the more you need to ask yourself if this “status” will benefit you as an individual and what credibility this qualification will have in the market place?

Before you have an audit done on your site, verify the auditor status, competency and registrations against the SAATCA database to ensure you are getting a competent individual to audit your organization.

ISO19011 also identifies the systematic approach to be followed in the auditing process (Adapted from ISO19011, Page 10):
1. Initiating the audit
- appointing the audit team leader- defining audit objectives, scope and criteria- determining the feasibility of the audit- selecting the audit team- establishing initial contact with auditee
2. Conducting document review
- reviewing relevant management system documents, including records, and determining their adequacy with respect to audit criteria
3. Preparing for the on-site audit activities
- preparing the audit plan- Assigning work to the audit team- Preparing work documents
4. Conducting on-site audit activities
- conducting opening meeting- communication during the audit- roles and responsibilities of guides and observers- collecting and verifying information- generating audit findings- preparing audit conclusions- conducting closing meetings
5. Preparing, approving and distributing the audit report
- preparing the audit report- approving and distributing the audit report
6. Completing the audit
7. Conducting audit follow-up

Is this process followed by your auditors? If not you need to investigate why the audit is not done according to international guidelines.
Contact Christel Fouche
Management Systems

ISO 9001 QMS and ISO 14001 benefits all stakeholders

2008-08-05T18:48:00.000-07:00

Company
Return on Investment
Risk Mitigation
Low product conversion time and hence lower inventories
Good image

Shareholders
Higher dividends
Share value appreciation

Customers
High quality product and service
Good availabilty
Reasonably priced product
Quick complaint redressal

Employees
empowerment
Job security
Good work environment
High morale

Suppliers
regular business
prompt payments
partnership with Company
supplier audits for FREE
product development and systems support

the neighbourhood
higher octroi collection by Local Body
employment generation
beautification of landscape

Society at large
employment generation
pollution control
energy conversation
water conservation
more trees plantation
Risk mitigation

ISO Quality Standards, and VIDEOS

2008-07-29T05:14:00.000-07:00

ISO Standards http://sienconsultant.com/ 2008/ 07/ 23/ standards/
ISO Standards : ISO has developed over 17000 International Standards on a variety of subjects and 1100 new ISO standards are published every year. The full range of technical fields can be seen from the listing International Standards.
5 days ago in Consultant / Konsultan & Training-ISO Audit ISO9001 14001 TS16949 ISO22000 OHSAS SA8000 SixSigma BalanceScoreCard · Authority: 79

The Concept of Fordism http://ivythesis.typepad.com/ term_paper_topics/ 2008/ 05/ the-concept-of.html
Fordism is a production ideology pioneered by Henry Ford during the post-war decades in the Western industrial countries which supported domestic mass production and allocation of relatively higher wages among laborers. Ford was credited for improving the production methods during that time through developments in the assembly line methods and...
62 days ago in Thinking made Easy · Authority: 90
View all »

A Standards Quality Case Study: W3C http://lehors.wordpress.com/ 2008/ 04/ 25/ a-standards-quality-case-study-w3c/
Since I gave a presentation on this topic at the OFE Conference in Geneva at the end of February I have meant to post something about it here. As some of us stated before, if anything, the OOXML debacle has achieved one thing: raising awareness for the need for higher quality standards and standards development processes.
94 days ago in Arnaud’s Open blog · Authority: 20

Manufacturing Associate / Machine Operat http://www.rssjobs.ie/ manufacturing-associate-machine-operat-782
A Limerick based manufacturing company has a requirement for a Manufacturing Associate / Machine Operator for a 3 cycle shift. Duties: Operating, setting-up and processing machinery. Setting-up, processing and inspecting materials for department operations.
102 days ago in RSS Jobs in Ireland · Authority: 50

Buyer/Planner http://www.rssjobs.ie/ ?p=14
A Manufacturing company based in Westmeath are currently looking for a Buyer/Planner. Purpose of Job: As a key member of the Supply Chain Team, you will purchase and plan materials within the organisation, ensuring that start up and ongoing operational objectives are met while also contributing to make sure that an acceptable amount of inventory turns are met .
104 days ago in RSS Jobs in Ireland · Authority: 50

ISO 9001:2008 - dramatic proposed changes http://fairsnape.wordpress.com/ 2008/ 03/ 12/ iso-90012008-dramatic-proposed-cha…
Or Not. It has been some 5 years since I was actively involved in ISO 9000 implementation, training and audits, but I was still underwhelmed to see the proposed changes to the new ISO9001:2008 standard as posted by Shaun over at Capable People . The world has moved on since 2000 - when the last real changes were made, it would appear the standard has not.
137 days ago in isite · Authority: 28

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VIDEOS on ISO STANDARDS

Naval Dockyard, an ISO 9001 certified yard

2008-07-24T02:09:00.000-07:00

Scope: Repair and refit of Naval Ships

go here

ISO 27001: Information Security Management, basic requiremnts

2008-07-13T22:45:00.000-07:00

The following must be done:

Confidentiality Agreements with consultants, employees, etc.

Restrict access to data on Hard Copy

- by restricting physical acees to data store rooms using SMART CARDS

Restrict access to data on PC/ LAN
- by password protection, NORTON INTERNET SECURITY, firewalls, etc.

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ISO 9004

2008-07-11T05:09:00.000-07:00

Abstract
This International Standard provides guidelines beyond the requirements given in ISO 9001 in order to consider both the effectiveness and efficiency of a quality management system, and consequently the potential for improvement of the performance of an organization. When compared to ISO 9001, the objectives of customer satisfaction and product quality are extended to include the satisfaction of interested parties and the performance of the organization.
This International Standard is applicable to the processes of the organization and consequently the quality management principles on which it is based can be deployed throughout the organization. The focus of this International Standard is the achievement of ongoing improvement, measured through the satisfaction of customers and other interested parties.
This International Standard consists of guidance and recommendations and is not intended for certification, regulatory or contractual use, nor as a guide to the implementation of ISO 9001.
Revision information
Revised by: ISO/DIS 9004
Revises: ISO 9004-1:1994

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much more

soon the FDIS ( Final DraftInternational Standard ) will be announced, with FDIS release around July2008.

2008-07-02T15:31:00.000-07:00

Dear Friends,
As communicated in the last assessment of your facility, review of ISO9001:2000 for upgrade to ISO 9000:2008 until recently was at the DIS (Draft International Standard ), and soon the FDIS ( Final DraftInternational Standard ) will be announced, with FDIS release around July2008. As history speaks, very little Changes are likely between FDIS andIS.The latest communique from International Organisation for Standardisationis attached here for your update.

(See attached file: Publication of new edition of ISO 9001- 01.07.08.pdf)ISO is also working on implementation guidance for ISO 9001:2008, areference table comparing and contrasting ISO 9001: 2000 and ISO 9001:2008and answers to Frequently Asked Questions.
We shall be keeping you updated on the developments shortly.

With best of regards,
Mohan V. N.Lead Assessor & Reviewer=========================
Management System SolutionsU L MSS India Private Limited1st Floor, Titanium, 135, Airport Road
BANGALORE - 560 017, IndiaTel : +91 80 4138 4400 - 06Fax : +91 80 2520 4407---------------------------------------Mobile : +91 98454 70904Landline: +91 80 2335 9443______________________e mail : Venmany.N.Mohan@in.ul.com

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new edition of ISO 9001 expected in October-November 2008

2008-06-20T01:48:00.000-07:00

Publication of new edition of ISO 9001 expected in October-November 2008
A new edition of ISO 9001, the world's most widely used quality management system standard, is being submitted for voting as a Final Draft International Standard and, subject to formal approval by the ISO membership, the publication of the revised version should be in the October-November 2008 time frame

ISO advises managers how to get the best out of the ISO 9000 family
ISO has published on its Web site a new electronic edition of its advice for managers, Selection and use of the ISO 9000 family of standards.
MORE RECENT PRESS RELEASES
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ISO Management Systems May-June 2008 issue
Discover your subscription options to ISO Management Systems
Special Report: Food safety management systems
The ISO 22000 series: Global standards for safe food supply chains
The launching on 1 September 2005 of the ISO 22000 series, developed by ISO technical committee ISO/TC 34, Food products, signalled the arrival of a truly global option for ensuring safe food supply chains.
▪ Survey “incomplete” but reveals ISO 22000 implementation in 72 countries▪ World food giant Danone one of the earliest adopters of ISO 22000
▪ Kraft Foods evaluates ISO 22000 as global standard for ensuring food safety▪ World’s largest veal producer to implement ISO 22000 at all its facilities▪ Arla Foods sees ISO 22000 becoming international benchmark for food safety▪ International dimension of ISO 22000 motivates Malta’s leading food processor▪ Market feedback on ISO 22000

ISO Insider
ISO 9001: 2000 “ auditing kit” now 35 modules strong
Time, speed and agility in QMS implementation
Future ISO standard on energy management
New series of ISO standards assists stakeholders in recycling ships
Standards for Services
Norway’s experience with standard for accessible tourist destinations
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New product
ISO standards for statistical methods now available as CD-ROM collection
Product design, process control and improvement, quality management, market research, laboratory testing, regulatory inspection and certification are among the wide range of economic activities that stand to benefit from a new CD-ROM collection of more than 70 ISO International Standards on statistical methods.

This is the sixth edition of the complete collection of the ISO standards for Statistical methods – previously published as a handbook in two volumes – and now available on CD-ROM for the first time.
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Risk Management in various sectors

2008-06-12T20:17:00.000-07:00

Risk management

For non-business risks, see risk or the disambiguation page risk analysis .
Risk management is a structured approach to managing uncertainty related to a threat , through a sequence of human activities including: risk assessment , strategies development to manage it, and mitigation of risk using managerial resources.

The strategies include transferring the risk to another party, avoiding the risk, reducing the negative effect of the risk, and accepting some or all of the consequences of a particular risk.

Some traditional risk managements are focused on risks stemming from physical or legal causes (e.g. natural disasters or fires, accidents, death and lawsuits). Financial risk management , on the other hand, focuses on risks that can be managed using traded financial instruments.

The objective of risk management is to reduce different risks related to a preselected domain to the level accepted by society. It may refer to numerous types of threats caused by environment, technology, humans, organizations and politics. On the other hand it involves all means available for humans, or in particular, for a risk management entity (person, staff, organization).

Contents
1 Some explanations
2 Steps in the risk management process
2.1 Establish the context
2.2 Identification
2.3 Assessment
2.4 Potential risk treatments
2.4.1 Risk avoidance
2.4.2 Risk reduction
2.4.3 Risk retention
2.4.4 Risk transfer
2.5 Create a risk management plan
2.6 Implementation
2.7 Review and evaluation of the plan
3 Limitations
4 Areas of risk management
4.1 Enterprise risk management
4.2 Risk management activities as applied to project management
5 Risk management and business continuity
6 General references
7 Notes
8 Further reading
9 See also
10 External links

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Medical devices
Misc Products
Food Safety
IT Security
Information Security
Ex equipment
Automotive Sector
any Business enterprise
BPO and KPO

Business schools

2008-06-12T19:32:00.000-07:00

Business schools dominate the educational scene of the country today. Run by business houses of repute and by govt., their number is very large. There are good business schools and not so good ones. Run on commercial basis without any quality consideration in terms of equipping students with the requisite skills, such schools are a blemish on the Management Education in the country. “Implementing Quality in Management Education” is a thought provoking article and is a must read for all those interested in quality business education.

Desirability and adequacy of internal audits have always been a point of debate despite definite ISO QMS provisions. Internal audit is meant to check that the planned processes are carried out and the expected results are obtained while resources are best utilized. “Internal Audit Nonconformity Cycle” takes up this issue and discusses this from different perspectives. Guidance that the article provides can be quite useful.There is a good amount of confusion existing today relating to quality standards for technical educational institution. As such there is no specific quality standard for technical institutions. Therefore, National accreditation of Engineering Undergraduate Programmes is what is popular amongst such institutions.

An attempt has been made to comprehensively address this problem by the authorsof “Effective QMS for an Engineering Educational Institute”. This is an exhaustive study and would be very helpful for anyone concerned with quality in technical educational institutions in the country.

Intense competition and the desire to excel in whatever one does help progress in life. But often there is excessive competition amongst people and they go to undesirable extent to outdo the other. This leads to mental tension and strife. While healthy competition is a welcome feature, extremes should be avoided. Human mind needs to be tempered by education and culture to ensure wellbeing of all. “Follow Dharma and Look Ahead with Hope and Optimism” has something very valuable to offer in this sphere.

“Integration of ICH Guidelines for Good Manufacturing Practices for Manufacture of Active Pharmaceutical Ingredients”, speaks of harmonization of guidelines and requirements for manufacture of Active Pharmaceutical Ingredients (API). This article discusses various combined activities needed for good quality of products. Importance of human elements, effective and well documented system etc. have also been stressed. This is an enlightening piece of information.

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UL’s Management System Registration Business to Merge with Germany’s DQS

2008-06-12T10:14:00.000-07:00

Global Compliance Strategy Shared in Technical Summit
UL 61058-1 Appliance Switches (WKKY2) — Frequently asked questions
NOM Mark of Mexico issued by UL

UL’s Management System Registration Business to Merge with Germany’s DQS
General Differences between UL and IEC Standards for Small Household Kitchen Appliance (Part 1)

more here

Deal Combines Geographic Strength to Achieve Top Five Global Market Position

UL announced earlier that its Management System Solutions (MSS) business will merge with DQS, a leading global registrar in independent third party management system certification services headquartered in Frankfurt, Germany.

Under the agreement, the new entity will operate as a separate, stand-alone organization, with UL maintaining an ownership share. John Schmidt, UL’s Chief Development Officer, will sit on its Supervisory Board. Financial terms have not been disclosed.

“This is a synergistic joining of companies with complementary geographic strengths and a shared commitment to customer service and technical excellence,” said Keith Williams, UL’s President and CEO. “By combining forces, we will achieve a top five global market position in the management system certification industry, and we will have the capacity to serve as a leading provider of these services in every major geography.”

This merger will meet the growing market demand to offer a full suite of services to customers who are expanding globally. It will also enable UL to provide a broader scope of management system registration services to better serve its valued customers.

“Our businesses share a dedication to ensuring the sustainable success of management systems and processes,” added Stefan Heinloth, Managing Director of DQS. “As organizations of all sizes and scope of industry face more and more challenges due to the speed of change within both domestic and international markets, the need for superior, secure management systems becomes paramount.”

For details, visit DQS-UL’s Web site at http://www.dqsul.com/.

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ISO 20252: New certification for market, opinion and social research

2008-06-12T09:29:00.000-07:00

In today’s world of the Internet and a global economy, it is now easier than ever for companies to launch new products and services simultaneously in multiple countries.

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ISO 20252:2006 establishes the terms and definitions as well as the service requirements for organizations and professionals conducting market, opinion and social research.

purchase here

BS ISO 20252:2006 Frequently asked questions
Why was BS ISO 20252 developed?
How will BS ISO 20252 benefit my organization?
What if I have already implemented BS 7911?
What is covered?
How does BS ISO 20252 differ to the superseded BS 7911?

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Business Vision, the Bureau Veritas Certification Newsletter.

2008-06-12T09:26:00.000-07:00

Dear reader,
We are pleased to share a new edition of Business Vision, the Bureau Veritas Certification Newsletter.

To read Business Vision, please click on the following link:
http://www.newsletter-certification.bureauveritas.com/index.php?i=342516

In this issue, you will discover Assured Sustainability Reporting: scalable reports to evolve with your business.

In our client news section, we would like to share with you some of our recent projects: updated standard OHSAS 18001:2007 for Grupo Monto & Gucci case with social responsibility certification.

In our industry news section, you will find an article on the British Retail Consortium award, information on ISO 20252, information on the FSC Chain of Custody certifications and finally, an article on assuring security throughout your supply chain.
We hope you will enjoy reading this issue.

Communication Department
Bureau Veritas Certification

how to complain against a certification body

2008-06-08T07:37:00.000-07:00

go here
Incompetent auditors

How to find out if the Company is ISO 9001 certified

2008-06-08T07:20:00.000-07:00

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Incompetent Auditors

2008-06-06T07:16:00.000-07:00

There are now 167 Certification Bodies in India
My client had the misfortune to be audited by a Delhi based certification Body

The opening meeting:
the lead Auditor (free lancer) spoke for 10 minutes about his impressive background
He failed to mention anything about the Certification Body

then the MD (lady) was audited by the Lead Auditor
She made a goof
Both the Auditors laughed heartily

In the end they registered a major NC and many minor NCs and observations
Major NC: Quality Manual not signed by MD
Manual not distributed

The idiots failed to note that all the documents were on PC on LAN
They were of the opinion that without distribution of documents implementation was impaired

They failed to realize that this is is a Hindi speaking organization and that even the MR is not comfortable with english

They had no idea that FMEA is a tool for preventive action
They hadnt heard of FMEA

They hadnt read ISO 9004- the intent of the standard
Too many goof ups by the Auditors
They had no domain knowledge